Terms and Conditions

Welcome to Kandoo! These Terms and Conditions ("Terms") govern your use of our website [https://kandoo-eg.com/] (the “Site”) and services provided by Kandoo (“we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms.

1. Use of the Site

You agree to use the Site only for lawful purposes. You must not:

Use the Site in a way that violates any laws or regulations
Attempt to interfere with the Site’s security or functionality
Use automated systems (e.g., bots, crawlers) without our permission
Transmit any harmful code, viruses, or malware

2. Account Registration

To access certain features, you may be required to create an account. You are responsible for:

Maintaining the confidentiality of your login information
All activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Product Listings and Orders

3.1 Product Descriptions

We strive to ensure that product descriptions, pricing, and availability are accurate. However, we do not warrant that information on the Site is error-free.

3.2 Order Acceptance

We may refuse or cancel orders at our discretion, including for:

Product unavailability
Pricing errors
Suspected fraud

You will be notified if your order is canceled or modified.

4. Pricing and Payments

All prices are listed in [Currency] and are subject to change without notice. By placing an order, you agree to pay the listed price, taxes, and shipping fees (if applicable).
Payments must be made via approved methods (e.g., credit card, PayPal, etc.). Kandoo uses secure third-party processors; we do not store your full payment information.
A Cash on Delivery (COD) fee of EGP 15 may apply. We recommend paying online to benefit from our contactless delivery service.

5. Shipping, Returns, and Refunds

Please refer to our Shipping & Returns Policy for detailed information on:

Estimated delivery times
Return eligibility and process
Refund timelines

6. Intellectual Property

All content on Kandoo—including logos, product images, text, graphics, and software—is the property of Kandoo or its licensors and protected by copyright, trademark, and other laws. You may not reproduce or use any content without express permission.

7. User Content and Reviews

Users may submit reviews, comments, and other content. You grant Kandoo a royalty-free, perpetual license to use, reproduce, and display your content. We reserve the right to remove content that is offensive, misleading, or violates these Terms.

8. Third-Party Links

The Site may contain links to third-party websites. Kandoo is not responsible for the content, policies, or practices of third-party sites. Use them at your own risk.

9. Disclaimers and Limitation of Liability

Kandoo provides the Site and services “as is” and “as available.” We do not guarantee:

Uninterrupted or secure access
Accuracy of product descriptions or content

To the fullest extent permitted by law, we disclaim all warranties and will not be liable for any indirect or consequential damages arising from your use of the Site.

10. Indemnification

You agree to indemnify and hold harmless Kandoo, its affiliates, and employees from any claims or damages resulting from your violation of these Terms or misuse of the Site.

11. Termination

We may terminate or suspend your access to the Site at our sole discretion, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

12. Governing Law

These Terms are governed by the laws of [Your Country/State], without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts of [Jurisdiction].

13. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site constitutes acceptance of the revised Terms.