{"id":28113,"date":"2025-05-28T09:07:15","date_gmt":"2025-05-28T09:07:15","guid":{"rendered":"https:\/\/coral-hummingbird-974536.hostingersite.com\/?page_id=28113"},"modified":"2025-07-01T13:12:19","modified_gmt":"2025-07-01T13:12:19","slug":"refund-return-policy-2","status":"publish","type":"page","link":"https:\/\/kandoo-eg.com\/en\/refund-return-policy-2\/","title":{"rendered":"Refund& Return Policy"},"content":{"rendered":"\t\t
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Kandoo Refund & Return Policy<\/strong><\/h1>

At Kandoo<\/strong>, we want you to be completely satisfied with your purchase. If you're not happy, we\u2019re here to help. This Refund & Return Policy outlines how returns, refunds, and exchanges work on our platform.<\/p>

1. Return Eligibility<\/h2>

You may return most new, unused, and unopened items within 30 days<\/strong> of delivery for a full refund, subject to the conditions below.<\/p>

Items Must Be:<\/strong><\/h3>

  • In their original packaging<\/p><\/li>

  • Unused and in resellable condition<\/p><\/li>

  • Accompanied by proof of purchase (receipt or order number)<\/p><\/li><\/ul>

    2. Non-Returnable Items<\/h2>

    The following items are non-returnable<\/strong>, unless they arrive damaged or defective:<\/p>

    • Perishable goods (e.g., food, flowers)<\/p><\/li>

    • Personal care items (e.g., cosmetics, hygiene products)<\/p><\/li>

    • Digital goods and downloadable content<\/p><\/li>

    • Gift cards<\/p><\/li>

    • Final sale or clearance items<\/p><\/li><\/ul>

      3. Damaged or Defective Products<\/h2>

      If you receive a damaged or defective product, contact us within 7 days<\/strong> of delivery at [khalid1@kandoo] with:<\/p>

      • A description of the issue<\/p><\/li>

      • Photos or videos of the damage<\/p><\/li>

      • Your order number<\/p><\/li><\/ul>

        We will arrange a replacement, exchange, or full refund at no extra cost.<\/p>

        4. Return Process<\/h2>

        To initiate a return:<\/p>

        1. Go to Your Orders<\/strong> in your Kandoo account<\/p><\/li>

        2. Select the item you want to return<\/p><\/li>

        3. Choose a reason and follow the return instructions<\/p><\/li>

        4. Print your return shipping label<\/p><\/li><\/ol>

          Note:<\/strong> Return shipping may be free for defective or incorrect items. For other returns, shipping fees may apply.<\/p>

          5. Refunds<\/h2>

          Once your return is received and inspected:<\/p>

          • We will notify you via email<\/p><\/li>

          • If approved, a refund will be processed to your original payment method within 5\u201310 business days<\/strong><\/p><\/li><\/ul>

            Late or missing refunds:<\/strong> If your refund hasn\u2019t posted after 10 business days, please:<\/p>

            • Check with your bank or card issuer<\/p><\/li>

            • Contact us at [khalid1@kandoo]<\/p><\/li><\/ul>

              6. Exchanges<\/h2>

              We offer exchanges only for:<\/p>

              • The same item in a different size or color (if available)<\/p><\/li>

              • Items damaged or defective on arrival<\/p><\/li><\/ul>

                To exchange an item, follow the return steps and select \"Exchange\" as the reason.<\/p>

                7. Restocking Fees (If Applicable)<\/h2>

                A restocking fee<\/strong> of up to 15%<\/strong> may apply for:<\/p>

                • Opened items not in original condition<\/p><\/li>

                • Bulk returns without valid reasons<\/p><\/li><\/ul>

                  8. International Returns<\/h2>

                  If you're returning an item from outside [Your Country], please note:<\/p>

                  • International shipping fees are non-refundable<\/p><\/li>

                  • You are responsible for return shipping and customs duties, unless the item is defective<\/p><\/li><\/ul>

                    9. Questions?<\/h2>

                    For any issues with your return or refund, please contact:<\/p>

                    Email:khalid1@kandoo<\/strong>
                    Phone:<\/strong> [Insert Phone Number]
                    Hours:<\/strong> Mon\u2013Fri, 9 AM \u2013 6 PM [Your Time Zone]<\/p>

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                    Kandoo Refund & Return Policy At Kandoo, we want you to be completely satisfied with your purchase. If you’re not<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28113","page","type-page","status-publish","hentry","_wholesalex wsx-wholesalex-product"],"_links":{"self":[{"href":"https:\/\/kandoo-eg.com\/en\/wp-json\/wp\/v2\/pages\/28113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kandoo-eg.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kandoo-eg.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kandoo-eg.com\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/kandoo-eg.com\/en\/wp-json\/wp\/v2\/comments?post=28113"}],"version-history":[{"count":10,"href":"https:\/\/kandoo-eg.com\/en\/wp-json\/wp\/v2\/pages\/28113\/revisions"}],"predecessor-version":[{"id":29960,"href":"https:\/\/kandoo-eg.com\/en\/wp-json\/wp\/v2\/pages\/28113\/revisions\/29960"}],"wp:attachment":[{"href":"https:\/\/kandoo-eg.com\/en\/wp-json\/wp\/v2\/media?parent=28113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}